“If you are migrating customers to digital channels, then you require 24/7 aftersales services, which consequently resulted in tremendous growth in our social media and call center coverage as well.”

“The worst is behind us, and we expect to see a gradual recovery. During the recovery, we will ensure that American Express’ platforms are robust to support our digital offering.”

“Of our new customers, I would say a minimum of 30-40% will continue to use online transactions even when other options return.”

“Everyone knows Saudi banks enjoy a high proportion of non-interest-bearing deposits in the banking system.”

“Trust must be earned through knowledge, awareness, and results. Patience is key.”

“As a stakeholder of the investment industry, while being a nonprofit gives us a unique vantage point and position us to achieve our vision of an elevated financial industry.”

“The challenge is for insurance companies to embark on a transformation program to promote agility in innovation.”

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