SEA & AIR
Between improving services, procuring new equipment, and pursuing expansion projects, Dar es Salaam is advancing on both land and sea.
What advances have been made in the services you offer the transport sector?
LADISLAUS MATINDI On the whole, we have made several improvements to the service we offer at ATCL. One of the main setbacks for ATCL, and the biggest threat to our business, was unreliability, largely due to cancelations, delays, or poor customer service. However, we have since managed to increase the frequency of on-time departures, almost completely doing away with delays and reaching a 95% punctuality score. Another improvement has been to our customer service. Since investing in the renewal of our IT system, we have been able to radically change our online customer service offering. Prior to this, we faced many challenges in terms of online reservations. However, in 1H2017 we successfully migrated to a passenger reservation system and departure control system provided by Hitit Computer Services. We also have a new revenue management system and a state-of-the-art call center, with trained staff on hand to answer calls immediately. Thus, we are rapidly improving our accessibility to customers, although we constantly strive to come up with innovative solutions to perform even better.
DEUSDEDIT C.V. KAKOKO TPA began operating around the clock in July 2016. Following a recent government directive, all public and private entities at the port are committed to operating 24/7 and improving efficiency. TPA alone could not achieve huge increases of cargo throughput, which is why we insisted that other operators work alongside us, and this was supported by the private sector stakeholders. Since this move, we have certainly witnessed improvements in our activity as per feedback from clients, and both cargo throughput and revenue has increased as a result. There are also several priorities in our Corporate Strategy Plan. The first of these is human capital: if properly managed, this can be our greatest form of capital. We need to transform our employees so that we better provide a customer service-oriented model. This will be the key to the efficiency needed for all processes to be implemented.
How has the new equipment boosted operations?
LM In 2016, we were only covering four destinations from our hub in Dar es Salaam. However, we have since tripled our coverage, flying to around 12 domestic destinations in Tanzania. We also have one international destination, Comoros. It is impressive to consider how we have managed to expand at this pace within such a short span of time, especially considering that we are still working on increasing our stock of equipment. Since our acquisition of two new aircrafts in 4Q2016—the Bombardier Q400s—we have been able to expand our operations, and these two aircraft reliably serve our 12 destinations, with one more aircraft on standby. We are expecting another new aircraft in June 2017, and then another three aircraft in June 2019. Our ambitious plans take into account a seven-strong high performing fleet by 2020.
DCVK Some of the key priorities of our Corporate Strategy Plan are investment in physical and soft infrastructure, acquisition of operational equipment, and an increased focus on security. Dar es Salaam has ambitions to be the safest port in the world, with a new integrated security system that is on par with those employed throughout the West. In the past, Dar es Salaam port was the leading port in the region along Africa's east coast between Cairo and Cape Town, and with increased competition in the region, it is vital that we do not lose out on opportunities. In addition to equipment, we are planning many projects to boost operations, such as the Maritime Gateway Project. We want to be able to accommodate larger vessels with depths of around 15m in order to remain competitive in the region. At the moment, we seek to double our shipping throughput, with more direct calls from overseas to the port of Dar es Salaam as well as a capacity for receiving ships carrying up to 8,000 containers at one time. We also have completed some projects on the refurbishment of infrastructure and roads while others are ongoing as well as the installation of more warehousing and an Integrated Security Systems (ISS) in Dar es Salaam Port.
SEA & AIR
TABLE OF CONTENTS
Guest Speaker
Hon. Patricia Scotland, Secretary General, Commonwealth of Nations
TBY talks to Hon. Patricia Scotland, Secretary General of the Commonwealth of Nations, on the advantages of being a member of the Commonwealth, the need to celebrate diversity, and Tanzania's war against corruption.
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Libérat Mfumukeko, Secretary-General, East African Community (EAC)
TBY talks to Libérat Mfumukeko, Secretary-General of the East African Community (EAC), on Tanzania's importance to the EAC, the major achievements of regional integration, and obstacles ahead of a monetary union.
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Raymond P. Mbilinyi, Executive Secretary , Tanzania National Business Council (TNBC)
TBY talks to Raymond P. Mbilinyi, Executive Secretary of Tanzania National Business Council (TNBC), on its work to support the private sector in the country, tackling challenges in the economy, and clamping down on corruption.
read articleReview: Banking
The Quest for Depth
If Tanzania is to meet its 2025 vision of attaining middle-income status, it will need to corral its bank-centric financial and capital markets for greater depth by extending participation and rendering credit more accessible to SMEs, women, and the young to spur economic growth.
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Dr. Baghayo A. Saqware, Commissioner , Insurance, Tanzania Insurance Regulatory Authority (TIRA)
TBY talks to Dr. Baghayo A. Saqware, Commissioner of Insurance, Tanzania Insurance Regulatory Authority (TIRA), on achieving universal healthcare coverage, the brilliance of microinsurance, and how to partner with public and private entities to increase the industry's penetration.
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Legal Thunder
With the stepping down of Minister of Energy and Minerals Sospeter Muhongo in May 2017 over transparency issues and the introduction of three new laws that give the government the right to renegotiate or revoke existing mining and oil and gas rights, private players in the country are unsure of what future lies ahead. On the other hand, project-specific developments bode well for a sector in need of a breakthrough.
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Kapuulya Musomba, Managing Director, Tanzania Petroleum Development Company (TPDC)
TBY talks to Kapuulya Musomba, Acting Managing Director of Tanzania Petroleum Development Company (TPDC), on the planned expansion of the Mtwara-Dar es Salaam natural gas pipeline, entering northern industrial hubs, and empowering nascent industries.
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Marc Den Hartog, Managing Director, Shell/BG Tanzania
TBY talks to Marc Den Hartog, Managing Director of Shell/BG Tanzania, on the critical need for economies of scale, the importance of developing LNG for export, and why renewables must be taken into account in any long-term plan.
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Hon. Charles Mwijage, Minister, Industry, Trade and Investment
TBY talks to Hon. Charles Mwijage, Minister of Industry, Trade and Investment, on how to reach middle-income status, employing the private sector toward this end, and what sets the country apart from the rest of East Africa.
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Despite being the second most common element in the universe, helium is in short supply on earth. With global reserves of the gas steadily dwindling, and demand steadily increasing, the discovery of a whopping 1.53 billion cbm of helium in underground chambers in Tanzania could not have come at a better moment.
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Gilliard W. Ngewe, Director General, Surface and Marine Transport Regulatory Agency (SUMATRA)
TBY talks to Gilliard W. Ngewe, Director General of Surface and Marine Transport Regulatory Agency (SUMATRA), on transportation budget allocation and cross-sector dialog and partnerships.
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Jared H. Zerbe, CEO, Tanzania International Container Terminal Services Limited (TICTS)
TBY talks to Jared H. Zerbe, CEO of Tanzania International Container Terminal Services Limited (TICTS), on regional trade flows and Tanzania's potential to take a leading role in orchestrating cargo movement.
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East Africa’s “Geneva”
If Rome wasn't built in a day, it is not surprising that Tanzania's project to revamp eight of its largest cities is entering its eighth year of implementation. A release of further funds from the World Bank has given the project a new lease of life.
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Fred Kafeero, Tanzania Representative, Food and Agriculture Organization (FAO)
TBY talks to Fred Kafeero, Tanzania Representative of the Food and Agriculture Organization (FAO), on the organization's long-term support for Tanzania's development, recent initiatives in agriculture, and financing.
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Reap What You Sow
In 2006, the Tanzanian Ministry of Water and Irrigation set a target for Tanzania's agriculture sector: to irrigate 1 million ha of land by 2020. More than 10 years on and moving ever closer to the deadline, this target has not yet been met, though the first seeds are being sown.
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Hidden Gems
Tourism is frequently described as the jewel in Tanzania's economic crown. In 2016 alone, the industry contributed over USD2 billion in revenues. However, for at least three years, the government has expressed concern that tourism is not well distributed across the country.
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