A DIFFERENT ERA
As one of the first banks to launch a digital bank account in the Middle East, Bank AlBilad is reorganizing its resources internally to accelerate the delivery of new products and better position itself in the market.
BIOGRAPHY
Abdulaziz Al-Onaizan is a seasoned banker with over 30 years of experience in the financial sector, both with local as well as joint-venture banks covering different fields including treasury, investments, and credit. He joined Bank AlBilad in September 2014 as Chief Business Officer and was later appointed as the bank’s CEO in March 2016. He is also a Board Member of AlBilad Capital and currently the Chairman of the Managing Director’s Committee at the SAMA. Al-Onaizan obtained his bachelor’s degree in research methodology and quantitative methods from King Saud University.How have digitization services affected banking services in the Kingdom, and how is Bank AlBilad positioning itself?
Among the four things Bank AlBilad has been focusing on, first and foremost is digital transformation. Saudi Arabia is one the leading countries globally in terms of accessing information through technology, and the banking sector is at the forefront of this. As such, we have reorganized our resources internally to implement an agile model to accelerate the delivery of our products, helping us to better position ourselves in the market. We were one of the first banks to launch a digital bank account in the Middle East, and our clients are now authenticated through our integration with the Ministry of Interior portal. The digitialization of banking services has significantly changed the way people conduct business, with disruption coming from many different players, even small ones. We will look at different players in the market for integration that can add further value. Introducing technology is necessary to reduce costs and generate more margins, though customers should not feel left out. We had to really revamp our customer experience to increase our engagement with clients and make sure they are served in a professional, personalized, and prompt manner. We now have a 24/7 social media engagement team in addition to our traditional call center.
What role can the banking sector play to increase access to affordable housing?
Supporting the government's initiatives to increase home ownership is also one of our top priorities. We have launched nearly 20 products with the Ministry of Housing and Real Estate Development Fund. Different people have different risk profiles and needs, and we have been raising awareness on savings and financial management, which is still not at the required levels. As such, we have launched several products that will help the national savings initiative. The Saudi Arabian Monetary Authority (SAMA) has changed the way it looks at certain ratios in banks' balance sheets to support these efforts. For instance, deposits through long-term saving schemes are given higher weight, improving the loan-deposit ratio and giving banks some liquidity relief.
How can Saudi Arabia position itself as a destination for international investors and funds, and how can the banking sector benefit from the opportunities being created?
The scale and the number of reforms that have taken place in Saudi Arabia, along with the importance of implementing them, are significant. However, we will not see the benefits of these changes immediately, as some hurdles and interruptions could occur along the way. In light of the new economic agenda and reforms, rating agencies have confirmed the robustness of the Saudi economy. Notably, the government recently announced the highest budget in the history of Saudi Arabia. We are truly in a different era, and the new government projects and initiatives will spur demand for credit and foreign equity investments.
What challenges do you expect to encounter, and what is your strategy to turn them into opportunities?
The main challenge lies in the implementation, especially from a human resources point of view, because the huge number of initiatives and strict KPIs require skilled talent. Entities, private and public alike, will have to invest a great deal of time and money on training. Bank AlBilad has tripled its training budget for this purpose, placing human resources at the heart of its work.
With Tadawul upgrading to MSCI status, how do you see the financial sector evolving?
Some government initiatives will give corporations opportunities to move away from traditional banking relationships. One of the key government initiatives is fast tracking the establishment of a debt management office and the appointment of primary dealers, because without a government benchmark, the capital market will never develop. The government is also moving toward sharia-compliant securities and sukuk. We have also seen different forms of financing, and this will increase the diversity of capital, finance, and liquidity for companies.
A DIFFERENT ERA
TABLE OF CONTENTS
Interview
Mohammed A. Al-Mowkley , Deputy Minister of Water Services, Ministry of Environment, Water, and Agriculture & CEO, National Water Company (NWC)
NWC leads the Kingdom's efforts to preserve water as a non-renewable national resource and drastically reduce the average per capita water consumption.
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Majed H. Al Saadi , Managing Director, Priority Projects Office (PPO), Local Content and Government Procurement Authority
PPO and ECA act as an accelerator for the realization of Vision 2030 by bridging the gap between the private and public sectors and helping the government diversify the economy in the long run.
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HRH Princess Hala bint Khaled bin Sultan Al-Saud C, Chairman, Saudi Law Conference (SLC) organizing committee & Founder,, Burhan Almarifa
Burhan Almarifa is focused on maturing the legal sector, encouraging innovation, and enabling research and development in KSA through knowledge transfer and consultancy.
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Sahel N. Abduljauwad, Rector, King Fahd University oF Petroleum & Minerals (KFUPM)
The King Fahd University of Petroleum & Minerals has long been the backbone of Saudi Arabia's formidable drilling expertise. Today, it is working to train the next generation of renewable energy and water management scientists.
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Dr. Abdullah Al-Rubaish, Rector, Imam Abdulrahman bin Faisal University (IAU)
Dr. Abdullah Al-Rubaish was appointed vice president of KFU in 2007 and president in 2010. He combined his executive experience from serving in various deanships at KFU with academic practices to become associate professor of medicine and work as a medical consultant at the Department of Internal Medicine. He graduated from KFU's College of Medicine and completed his medical internship at KFHU, where he also pursued a fellowship program. He became a member of the UK Royal College of Physicians and the Arab Board after he completed his sub-subspecialty in Pulmonary Medicine at the University of Alberta, Canada.
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Rajaa Moumena, Founder & President, Future Institute of Higher Education and Training
Saudi Arabia is allowing women more privileges, including driving and becoming ambassadors. The Future Institute of Higher Education and Training is trying to help by providing courses they need to adapt to this new world.
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