Regardless of the continuous appearance of new hotels and resorts around the world, Oberoi Hotels & Resorts provides some of the most luxurious and contemporary hotels in the world. What unique features of the group are part its continuous success?
Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of service, luxury, and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, Oberoi Hotels & Resorts has received innumerable awards and accolades. A distinctive feature of the group's hotels is its highly motivated and well-trained staff, who provide exceptionally attentive, personalized, and warm service. The group's luxury hotels have established a reputation for redefining the paradigm of luxury and excellence in service amongst hotels around the world. The group's continuous success is due to its commitment to excellence, attention to detail, and personalized service. Recognizing the importance of quality training in hospitality management, The Group established the Oberoi Centre of Learning and Development in New Delhi in 1966. Most of the group's employees are trained there. Additionally, the group has a legacy of caring for the communities in which it operates. Our work focuses on the environment and our communities and leverages our people, our brands, our relationships, and our global reach, because we are uniquely equipped to help our associates and guests create a better world to experience. Environmental stewardship and social responsibility are core to the way the Oberoi Group does business. We care about our associates, guests, owners, and communities, and commit to doing the right thing for all of our stakeholders.
Who is the typical guest who chooses to stay at The Oberoi, Dubai, and which trends are you witnessing in terms of nationalities, age range, and customer preferences?
Oberoi Hotels & Resorts is known for its all-round excellence and legendary service, making it the preferred choice of the discerning traveler, be it a business or leisure trip. Since the opening of The Oberoi, Dubai, Saudi Arabia, India, and the UK have been the top-three key source markets. We are also seeing an increase in numbers of guests from Australia, Japan, and China, which is encouraging. The Oberoi, Dubai has been a preferred choice for guests from different affluent walk of life, from Bollywood celebrities to well-known dignitaries from the GCC region and India.
Considering the coming World Expo 2020, how are you preparing to accommodate some of the 25 million tourists who are expected to visit Dubai for the event?
Dubai's World Expo 2020 is part of long-term vision that ensures sustainable national development and a prosperous future for the UAE. The Oberoi, Dubai is very actively promoting our hotel to different markets while taking parts in trade shows which are organized in and outside the UAE. The hotel has multilingual staff and customized offerings for different source markets.
Part of the hotel's success is its spectacular location in Dubai. What are the peculiarities of Dubai as a touristic destination?
A contemporary luxury hotel that embodies height, light, and space, The Oberoi, Dubai benefits from a premier location in the heart of Business Bay with views overlooking the tallest building in the world, Burj Khalifa. Dubai is emerging as one of the leading tourism hotspots in the world and has it all; attractive beaches, all year around balmy summer weather, culture and tourism attractions, and a cosmopolitan lifestyle. Ranked as a global shopping and entertainment destination, Dubai has put itself on the map with its ambitious ventures and for providing a safe and stable environment to live and work in. The hotel enjoys a central location and is within minutes from Downtown Dubai and the UAE's biggest shopping mall, The Dubai Mall.
Considering your experience, how do you see the sector evolving in the medium term and playing a role in helping Dubai to diversify its economy?
The Dubai Department of Tourism and Commerce Marketing (DTCM) is already working with its tourism partners in both government and the private sector to put in place the infrastructure and processes needed to meet the demand of the 25 million visitors expected for World Expo 2020. The results are immediate and this reflects that Dubai is delivering as promised.