Hossam Farouk

QCS was established in 1978. What have been some of the most important highlights of the company on this journey?

The country’s leadership and Vision 2030 focuses on prioritizing the ICT sector and driving a knowledge-based economy to adopt next generation cutting-edge technologies in information security, AI, IoT, machine learning, digital transformation, and so on. QCS partners with leading technology vendors to provide end-to-end information security and IT infrastructure solutions. We have successfully built an in-country next generation Security Operation Center (SOC) that is fully managed and operated by our local certified resources. This facility secures our customer’s technology landscape for IT and OT on a 24/7 basis. QCS believes in developing local in-house expertise and strengthening our team. We are a Grade-A listed company and an ICV, ISO certified organization, including ISO 9001, 27001, and 20000, to meet and comply with quality and information security requirements.

How does QCS introduce new technology while providing in-country training and maintenance needs to clients?

Our major objective is to support various enterprises to overcome their skills and technology challenges. We have our own research team that always does rigorous testing of technologies mapped to various business aspects. We communicate those new technologies through multiple platforms such as one-on-one discussions, constantly broadcasting those technologies through digital media. In parallel, we have aligned with technology partners to enable technology awareness for various enterprises. These programs not only educate employees but also enable them to use the same in their business needs.

COVID-19 has accelerated the path toward digitalization. How can companies keep up with technological trends?

COVID-19 encouraged customers to accelerate the utilization of cutting-edge technologies. This resulted in a technology boom, though at the same time, this brings many gaps and risks to the business environment due to changes in working style that requires heavy investment in infrastructure along with process amendment to ensure seamless operations.