Aug. 27, 2015

Marcelo Mendoza Acourt


Marcelo Mendoza Acourt

General Manager, TISmart

TBY talks to Marcelo Mendoza Acourt, General Manager of TISmart, on app design, Tismart's growing client portfolio, and the talent in Peru's technology sector.


Marcelo Mendoza Acourt graduated in Peru with a specialization in Systems Engineering. He has over 20 years of experience working in the software development industry. Before becoming General Manager at TISmart Peru, he worked for many years in senior positions for different multinational companies.

How was the company founded and how has it grown to date?

Tismart started eight years ago when I was working at another company in the systems area. I had a startup idea and started to build the company. Tismart began serving three large enterprises; those formed the first target. After that Tismart started looking for additional customers, and we decided to start a portfolio. In the third year of Tismart, more clients established a relationship with the company. By the end of the third year, we had 15 clients, and by the fifth year our portfolio had grown to 50 clients. From the fifth year, we saw that there were major opportunities and started planning to expand beyond our country and open an office in Bolivia. When we started there, we went directly into the financial network. Our clients were banks that were requesting mobile apps and web applications to manage their system and for the users to manage their accounts. In Bolivia, we currently have 32 clients and 60 people working there. After Bolivia, we started operations in Panama with a commercial office to sell the product we develop here in Peru and in Bolivia. We entered Bolivia in 2013, and in 2015 we entered Panama. We have already set up a company in the US and are opening a commercial office there, too.

What is the formula for a good app?

The user experience area is formed of a team of designers and illustrators and they have the experience and knowledge to achieve exactly what the user needs. It is important that they produce a unique design for the application and make each product user friendly. We are careful with the development of the application because it not only needs to look good, it has to work well and be useful for the client. It is not only going to be a public application, but also a critical application in client decisions; therefore, we are especially careful.

How would you describe the level of human talent in Peru's technology sector?

It was hard in the beginning to find talent familiar with new technologies; however, we started looking for developers that have the basic skills and technological know-how. Our team has enough experience in the market, and we coach all new employees. Within time, they were able to program in the new technologies according to our development process. When we hire people, it is important for them to be passionate about what they do as without passion they are not going to achieve great things. It is important to create a good working environment.

Do you think the government should do more to cultivate technology education in Peru to build a base of technology expertise?

At this time, the government has empowered the technology sector for the enterprise. However it would be great for us if the government empowered more in the education of new technologies, because there is a lot of talent on the street that cannot afford a career. They have no financial resources so they have to work to survive instead of studying. They cannot achieve their dreams because they have not been given the opportunity. We are sure there is untapped talent here in the country. The Peruvian people are resourceful because they know how to do things even when they do not have enough resources, or when something is missing in their jobs.