The Business Year

Saman Jilanchi

IRAN - Tourism

A Class Above

Managing Director, Raamtin Residence Hotel

Bio

Saman Jilanchi is currently Managing Director of Raamtin Residence Hotel.

How would you define Raamtin Residence Hotel in terms of competition in the Iranian market? We’ve been able to create a successful niche for ourselves among foreign business travelers for […]

How would you define Raamtin Residence Hotel in terms of competition in the Iranian market?

We’ve been able to create a successful niche for ourselves among foreign business travelers for a number of reasons. The hotel is strategically located at the heart of the business district with newly renovated and remodeled rooms. We also offer friendly and efficient services, especially for our corporate travelers: wireless internet, meeting centers, and conference rooms.

Furthermore, Raamtin Residence Hotel features great food and beverages, arguably the best in the country. This has allowed us to differentiate ourselves from the competition and still do fairly well, even in a poor business climate.

Where do the majority of your business and leisure travelers originate from?

Whereas in the past most of our travelers were from Western Europe, now more and more of the travelers seem to be coming to Iran from the neighboring countries and the Far East.

“The hotel is strategically located at the heart of the business district with newly renovated and remodeled rooms.”

What is the importance of staff training?

The value of staff training is obvious for us, considering that the industry revolves around the notion of hospitality. At our hotel especially, where we house mostly foreign guests, we have to invest extra in staff training to overcome some cultural barriers as well. On one hand, the staff need to be trained on their specific job; and on the other hand, they need to be trained about some of the cultural differences between Iranians and foreign guests, and hence learn the adequate ways of providing great service to foreign visitors.

How have government investments helped to change the accommodation tourism picture for the Iranian market?

Unfortunately, government investments are far outweighed by the limitations placed on businesses in Iran. This has translated into fewer business travelers in Iran, which has lead to a drop in occupancy rates for most Iranian hotels.

What are your expectations for the tourism sector?

My expectations for the tourism sector in Iran are positive, but the future depends on whether or not the country can achieve more political and economic stability. Iran has all the makings of a great business and leisure destination; the sky’s the limit when it comes to tourism. The only caveat is stability, which every business person in Iran is hoping for.

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