Telcoms firms have to contend with rapid advances in technology and ever-growing appetite for services.

Mohammed Nizar Al-Nusif

CEO, Qualitynet

The market is extremely saturated, and every telecommunications provider offers a similar range of services. However, we aim for innovative and customer-driven services, particularly in the cyber-security segment. We notably provide CCTV solutions and access-to-control security. We have diversified our income and try to think out of the box by selecting our projects in a unique way. In telecommunications, we have to differentiate in Kuwait. As a telecoms operator, our services and coverage can easily keep up with European or US standards. For fixed business, however, we relay our services based on the government's infrastructure; we cannot do our own. It is old and there is a rollout of fiber, which sees slow progress. This is what we are aiming for as Kuwait has been covered by fiber by only 12%. There is a great deal more to do to deliver the service in a better way. Technology-wise, we try hard to catch up. Companies and banks are now respecting and admitting this ascension and there is greater budget and spending. It will grow in the future and ICT infrastructure will play a big role in that process.

Fajhan H. Al Mutairi

Acting CEO, Tawasul Telecom

We are especially focusing on Kuwait, Qatar, the UAE, and Saudi Arabia. At the same time, we also operate in Oman, Bahrain, Jordan, and Egypt. We have built up a full sales team to work on a regional strategy, which is a game-changer for Tawasul Telecom. With this comes new product development that targets that sector of enterprises, as we have a steady plan to launch two or three products every six months. We do not want to introduce too much too fast and overwhelm those markets. The other side of the coin is our wholesale business. With this we are just getting closer and closer to our international partners and meeting them when they want us to meet. We also have some new partnerships coming up: We are working with security partners to provide security services to enterprises. This involves an outsourced security model with shared revenue with the partners, or one-off deals like consultancy services and security testing. In addition, Tawasul Telecom is spearheading the trend to use cloud storage in the region as we know what the region needs.

Saud Al Tawash

CEO, Gulf Telecom

Our focus has been on shifting our attention from our legacy services of turnkey information systems to cloud-based services, for both scalability and reach. However, we still primarily work with governments and enterprises. We have been concentrating on consumer services, governments, and on multinational companies. We have sought to introduce cloud-based services to the SME sector, and that will occupy us for a few years yet. The market here is still too young to adapt to cloud services, but it has already adapted in many fields and we believe it will pick up greatly in the coming five years. We are seeing a huge acceptance to move over to the cloud from our clients. We also have remote control applications, where users remotely control oil and gas pipelines and can connect globally through the cloud anywhere in the world. So the opportunities and benefits that cloud-based services offer is huge. We primarily provide these telecommunications services to the US government, NATO, and a number of EU member states. Gulf Telecom collaborates with many defense and intelligence agencies to identify real threats to provide early intervention and help prevent attacks.