GROW & DIVERSIFY

Dubai 2016 | HEALTH | INTERVIEW

TBY talks to Thumbay Moideen, Founding President of Thumbay Group, on the group's diversification and bringing innovation to the UAE's healthcare sector.

Thumbay Moideen
BIOGRAPHY
Thumbay Moideen was born in 1957 and is a third-generation entrepreneur from a well-known business family from Mangalore. At the age of 21, he took over the reins of the large business house established by his father. He brought the family business to the Gulf with the launch of the Thumbay Group, UAE in 1998.

Thumbay Group's activities span 13 segments, including health, education, and real estate. What was the process of your diversification?

Our core businesses are in education, healthcare, and research. Although we are diversified across 13 sectors, most of the subsidiary businesses such as pharmacies, nutrient outlets, health clubs, retail opticals, publishing, health communications, hospitality and trading, marketing and distribution, diagnostics, and real estate are related to our core businesses. We have grown and diversified as per the Group's vision and our focus has been significant in the process. We consider intelligent diversification and timely innovation the mainstays of continued growth.

What is Thumbay Group doing to meet the demand of the health sector in the UAE, which has grown 60% YoY?

Our hospitals treat 2,500 patients daily. We deliver healthcare services through our four Thumbay Hospitals in Ajman, Dubai, Sharjah, and Fujairah, a 25-chair dental hospital in Dubai, five state-of-the-art Thumbay Clinics and Thumbay Labs in Ajman, Dubai, Sharjah, Ras Al Khaimah, and Umm Al Quwain, all in addition to Thumbay Pharmacy outlets across the UAE. Our network of hospitals and clinics are among the largest healthcare networks in the UAE. We offer the most modern treatment and infrastructure across all major specialties. There are many healthcare providers in the country, but we are different from every one of them. The difference is that all of our hospitals have an academic setup, and we are the only ones doing this in the private sector here. We have already entered the medical tourism field in a big way and plan to further expand our medical tourism services.

Thumbay Group is actively engaged in turning Dubai into an international medical hub. What do you think are the best practices for successful medical tourism marketing?

Dubai is now a leading international medical destination. The visionary leadership of this country has already recognized the medical tourism potential of the UAE and initiated several plans for projects to tap into its full extent. It is already doing its best, and there is a special visa for medical tourism already in place. Thumbay Medical Tourism (TMT) renders a large portfolio of travel and medical services to medical tourists from all over the world, and we also arrange on-demand translator services, accommodation services, customized treatment packages, preferred cuisine, travel arrangements, priority appointments, and airport transfer. Each medical tourist is attended to by dedicated TMT staff. Most packages also include tourist site visits, a dedicated fleet of vehicles, and spa and recreational therapies. We now have the representative offices in Ghana, Nigeria, and other countries in order to bring in patients. We are ambitious in the medical tourism business and in the next five years we want to bring in 1,000 patients a day from 20 different countries.

Thumbay is set to build the region's biggest private academic hospital in Ajman. What are the targets of this master plan and how will it contribute to the UAE's development?

The new hospital, which is expected to be completed by 2017-18, will be the biggest private academic hospital in the region. It is envisioned as a state-of-the-art, purpose-built, 400-bed smart facility that will be the teaching hospital of Gulf Medical University. The hospital will be equipped with modern infrastructure and will be constructed over 320,000sqft and stand at four floors with over 120 clinics. The hospital will feature a special robotic pharmacy, a first of its kind in the region, and will have quaternary care facilities. The hospital will also have a fully-fledged radiology department with PET-CT scan, a first of its kind in the northern Emirates. With the ultramodern facilities of the hospital, we aim to continue this tradition of providing high quality healthcare services at affordable costs.

Thumbay is planning to open representative offices in 20 countries, as it aspires to become an iconic international brand. How is this plan evolving thus far?

Plans are afoot to soon open an office in Nigeria, where we already have a representative. With the expansion projects underway in Ghana, we will soon have an office there as well. Offices are also planned in the other GCC countries, with the ones in Oman and Qatar expected to be operational in accordance with Thumbay Group's expansion plans there.