TBY talks to Alex Llanos, General Manager, Dr. Alex Llanos, on the sector.

Alex Llanos

How important is technology in giving customers a more comfortable and reliable service?

Nowadays, we are facing a transition to the Fourth Industrial Revolution. There are many interesting components, such as advanced robotics, artificial intelligence (AI), and machine learning, among others, to which we cannot be blind. Dentistry has been characterized by entering an era of innovation in technology, and large companies have focused their efforts on the development of new equipment and technologies that change perceptions of the “terrifying dentist" to dentistry as a lifestyle that provides health, beauty, and comfort. This is what we call Dentistry 2.0. As head of Dr. Alex Llanos, I believe that we need to change the misconception patients have about dentistry. We strive to provide a service that allows us to solve their problems in effective new ways using high-end technologies. Our patients know what we do and how we use technology for their comfort and wellbeing, and they like it. This is why they are still our patients and refer us to others.

What new technologies allow the sector to make a step forward in terms of service?

It is our job to adopt new technologies, and this is the innovative path we have chosen. As a result, we have implemented new laser-based clinical protocols, such as removing cavities without anesthesia or drilling; performing gum and bone surgery; reducing trauma and pain by promoting acceleration in healing; accelerating orthodontic movements; and eliminating infections, among others. As for robotics focused on making prosthetic teeth, it is not science fiction, but real science that we enact day to day in our clinic. Through digital scanning, we acquire a digital model of our patients' teeth, adjust them by means of a specialized software, and generate the missing part. Then, a piece or several pieces can be sculpted using a 3D milling machine, just like 3D printing. All this sounds incredibly easy, and in a way, it is. However, it requires high levels of investment and training.